LeadPro FAQs

Is there a risk of putting off enquirers by asking them to answer questions?

At time of writing (April 2017) LeadPro currently processes 600 emails per day, 84% of all enquiries are filling out the questionnaire.

Is my data safe?

ViewPro is the trading name of Property Technology Ltd, which is a registered with the Information Commissioner’s Office as a data controller Registration reference: ZA179254. All data is stored in compliance with regulation, using bank grade encryption, in servers within the European Union.

Is there a risk that using LeadPro I won't receive buyer and tenant enquiries?

There is a small chance that this can occur.
When this occurs it's often three usual suspects that are the cause.

  1. Inbound enquiries are being sent to your Junk Inbox.
  2. Inbound enquiries are being sent to your Spam inbox.
  3. Inbound enquiries are being quarantined.

In the case of all three issues, we can actually tackle the problem before it even occurs.

In every enquiry we send to you, there will be the below message on the first line.

Screen Shot 2018-08-16 at 11.46.58

The link sends you to this webpage on the LeadPro website.

By following the instructions you can whitelist the domain that we send enquiries from and thus stop your enquiries from getting marked as spam or junk due to the high number of enquiries being sent to you by us.

What to do if you think you may be missing leads/not receiving leads at all

If you ever feel you are missing leads or perhaps not receiving as many as you were before please feel free to either call us via our office phone on 020 3868 0187 or send an email to help@propertytechnology.co.uk to let us know.

There are a few things we can do to check. We can send you your metrics report containing statistics such as total enquiries sent, a line chart showing number of enquiries received each day (split by lettings and sales), conversion percentage, Lead types received (such as Vendor and Mortgage Leads) and a link to a spreadsheet containing the details of each leads.

We can also check your account on our systems and check the number of enquiries we’ve received and sent on to your office so we can see if these stats match up.

Is there a risk of me losing enquiries?

No, you will still receive all your original enquiries as normal. You will also get the qualified enquiries but these are ‘as well as’ not ‘instead of.

Can LeadPro respond to enquiry emails from our website?

Yes but we have to customise the software to accept enquiries from your website, there is a £220 set-up fee for this work.

If a tenant enquires for a specific property or if it is just a general enquiry, will they get the same automatically generated questionnaire?

Replies are customised to the tenant, personalised with their name, and a link to the property they enquired for. Emails also have the property address as the subject of the reply.

Any risk of the email response going through to the enquirer’s junk/spam folder?

Yes, but it is less than 1%

What does their response look like when it comes through to the agent?

See the How it Works page for graphics.

What is the difference between LeadPro emails and the portal emails?

Your account was set up with smart forwarding, this means:

– If a consumer completes a questionnaire within 25 minutes, you are sent the questionnaire answers only. In this instance the subject will be “Completed questionnaire for..”

– If a consumer doesn’t complete a questionnaire within 25 minutes, you are sent the original enquiry. If the consumer later completes the questionnaire, you’re sent another email with the questionnaire answers. In this instance the subject of the questionnaire results will be “RE: ” followed by the original subject on the enquiry from the portal. This is so your email client puts both emails together and you don’t have to hunt around for which enquiry a completed questionnaire belongs to.