Savills sorry after ignoring an enquiry “didn’t look like much”

Responding to enquiries is on every agents to do list. Yet it is very easy to get inundated by enquiries on a daily basis. In a recent report, Zoopla revealed that it has delivered over 14m leads to its members so far in 2017. Though there are tools that assist to reduce the issue of responding to enquiries, some agents still get it wrong.

Savills has a apologised to a potential client as he was accidentally caught between agents emails. In the series of emails, one said they were “lumbered” with an enquiry about a home coming to the market which “didn’t look like much.”

The Shropshire Star reports that vendor Alan Williams, from Wellington, was accidentally copied into an email discussion between two Savills agents.

Initially the vendor thought his Midlands home could be purchased by London buyers, so he made an enquiry with one of Savills’ offices in the capital. But his enquiry was forwarded back to a local agent and when they responded, the client was able to see the comments made by the London agent who passed on his details.

One part of an email read: “Sorry to lumber this on you, it was sent for reasons explained in the email. No idea what it might be like but instinct tells me it won’t be great.”

The newspaper says the vendor has received an apology from the company but would not be instructing it on the sale of his home.

“It was sent to me in error as part of a reply from the local branch of Savills, I doubt it was intended for me to see. The narrator of the forwarded email from London has since telephoned me to humbly apologise although he gave no explanation as to the context or its belittling meaning” says Alan Williams.

“Although I received several other emails, no one seemed to pick up on the actual points made but only suggested that whatever I wanted the Telford branch would help me out.”

In response, a spokeswoman for Savills told the newspaper: “Whilst we cannot comment directly on client matters, we can assure you that we do not take this matter lightly and will be in contact to apologise.”


Picture of Sam Zawadzki

Written by Sam Zawadzki

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